Last Update: 2024-07-05

Straightship Solutions Limited (“Straightship”, “we“, “us” or “our“, as appropriate) is committed to protecting the privacy and confidentiality of the personal information entrusted to us by the users of its website and services (collectively “Users” and individually a “User“, or “you” or “your“, as appropriate).

This Privacy Policy governs our collection, use and disclosure of the personal information of Users and explains how Straightship collects, uses, discloses, retains and protects such Personal Information (as defined below).

Straightship reserves the right to update this Privacy Policy at any time, and such modifications will be effective immediately, unless otherwise stated. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will provide you with additional notice (such as adding a statement to our websites’ homepages or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

What is Personal Information?

For the purposes of this Privacy Policy, the term “Personal Information” means any information about an identifiable individual, such as name, birth date, address and other information pertaining to such individual’s identity. The types of Personal Information we collect about you will depend on your interactions with us and are described in more detail below.

What Personal Information we Collect

We collect limited Personal Information directly from you when you interact with us through our website or otherwise. The types of Personal Information we collect depends on how you interact with us and/or which services you use. We may collect the following categories of Personal Information directly from you:

  • Identifying Data. We collect certain data that you provide to us when you contact us. Examples of such data include your name and email address.

In addition, we may automatically collect information when you visit our website. This may include the browser you used to come to our website, the Uniform Resource Locator (“URL”) of the web site that you just visited before visiting our website, your Internet Protocol (“IP”) address, your access times, language, your usage and activity on our website, your location, any search terms you entered, and which URL you go to next. We may use third-party analytics, cookies and other online tracking technologies to help us collect information of Users who visit our website.

Purposes for the Use of Personal Information

We collect and use personal information for the following purposes:

  • Provide our wesbsite. Provide, administer, deliver, customize, maintain and improve our website.
  • Respond to you. Respond to your request when you contact us, including to provide customer service and answer your questions.
  • Safety and Security. Detect and protect against malicious, deceptive, or illegal activity, including errors, security incidents, and other potential harm to us or our users.
  • Comply with Legal Obligations. Comply with our legal or regulatory obligations, including our tax obligations and those related to the prevention of fraud and money laundering, and those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions; and
  • Reasonable Other Purposes. Other than as permitted or required by applicable laws, if we wish to collect, use or disclose your Personal Information for purposes that are not contemplated in this Privacy Policy, we will identify those purposes at the time of collection. You will be given a reasonable opportunity to opt-out of any such additional purposes.

Disclosure of Personal Information

Straightship may share your Personal Information with third parties for the purposes described below:

  • With our affiliates for internal audit, management, billing or other administrative purposes;
  • With our third party service providers in order to fulfill your order of our product and services or to perform specific services on our behalf;
  • With parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of Straightship business or assets, including for the purposes of determining whether to proceed or continue with such transaction or business relationship or fulfilling any records or other reporting requirements to such parties; and
  • With our legal advisors or appropriate governmental authorities, if you have violated our terms of service or conditions of purchase, or if we need to comply with applicable laws and lawful governmental requests, and for legal reasons.

Your Personal Information may be processed and stored outside of the province in which you reside and/or outside of Canada by us, an affiliate or a third party service provider for the purposes set out in this Privacy Policy. Some jurisdictions may not provide levels of data protection that are equivalent to those of your home jurisdiction. In certain circumstances, foreign courts, law enforcement agencies or regulatory agencies may be entitled to access your Personal Information.

If you are a Quebec resident, your personal information may be transferred or disclosed to service providers located outside of Quebec.

Protection of your Personal Information

Straightship has and does its best efforts to maintain technical, contractual, administrative and physical security measures to protect your Personal Information in a manner that is reasonable and appropriate to the nature of the Personal Information you provide to us.

Cookies

If you use our website, we may assign an internet cookie. An internet cookie is a small text file that a website stores on your internet browser and that can collect and store information. We use cookies to better understand how you use our website, to make sure our ads and dynamic content are served correctly and to improve the performance of our website. For example, a cookie may recall a set of preferences you have set for our website and record items that you have registered. Storing cookies on your web browser allows us to present you with web pages and other content that are attuned with your preferences. These activities are invisible to you, and are generally intended to improve your internet surfing convenience. Unless you have set your preferences so that you will be alerted when a cookie is being stored on your computer, you will not know about it.

We may place advertising or other links on our website that originate from outside advertisers. We do not control cookies on these sites, nor are we responsible for any marketing or other use of your information by these advertisers.

If you prefer we do not use cookies when you visit our website, you may be able to set your browser to remove or reject cookies. Please follow your browser’s process for doing so. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

Third Party Websites

Our website may contain hyperlinks or other “computer” links to websites from third parties (“Third Party Websites“) that are not controlled by Straightship. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Straightship does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.

Retention of your Personal Information

We keep your Personal Information for such period as is reasonably necessary to meet the purposes for which it was collected or to comply with any legal requirements, including statutory retention periods. When your Personal Information is no longer required for a specific purpose or legal requirement, it will be securely erased from our records or made anonymous.

Your Choices

Depending on where you reside, you have the right to (1) request to know more about the categories and specific pieces of Personal Information we collect, use, share, and disclose, (2) withdraw consent you may have previously given;  (3) request deletion of your Personal Information, (4) opt out of any sharing of your personal data that may be occurring, (5) request access to your personal data; (6) request  correction of inaccurate personal data, and (7) not be discriminated against for exercising these rights. You may make these requests by contacting our Privacy Officer.

Updating/accessing/amending/correcting Personal Information

If your Personal Information changes, or if you no longer desire us to use your Personal Information, you may request us to correct, update, amend, delete/remove your Personal Information. Please contact our Privacy Officer at the contact information provided below in order to do so.

We may require that you provide us with valid proof of identity before providing access to such information.

If you have any questions, concerns or claims about this Privacy Policy and our privacy practices, you may call us at 1-800-452-3304, email our Privacy Officer at info@straightship.com, or write to us at:

Straightship Solutions Limited

3738 North Fraser Way
Ste. 101
Burnaby, BC, V5J 567